topic pic dealer repair

Inevitably, car owners are going to need to have their vehicle serviced sooner or later or repaired. Of course the ‘safe repair’ is what motorists want. When that time comes, they are faced with the decision of where to have the necessary service or repair done – at the dealership service center where the vehicle was purchased or at a local repair shop.  We’re going to focus on the advantages of the dealership’s repair & servicing:

The key advantages are:

  • Trained repair & servicing specialists
  • Special tools and equipment
  • Vehicle know-how and repair & servicing accuracy
  • Long term relationship: regular recommended service & full service history
  • Honoring of manufacturer and extended warranty coverage
  • Usage of original spare parts

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One of the biggest advantages of servicing a vehicle at the dealership begins right in the service bays. Dealerships employ technicians that are considered specialists in working on a particular line of vehicles. They are manufacturer-trained and, in most cases, only work on the make of vehicles that are sold through that particular dealership.

The specialist training is often only offered to a manufacturer’s network of dealerships, and encompasses not only the service technicians, but service managers, advisers and support staff as well. This means that the men and women working on the vehicles have intimate knowledge of how these vehicles are supposed to perform and how/when to make necessary repairs using often special tools and equipment. Dealers also have access to proprietary information, information on new vehicles they sell and service. This means that no one else can access this information, which is often necessary for diagnosis and repair. In addition, dealership service departments work mainly on the makes and models that they sell. Since they are very familiar with the particular car line, they can usually pinpoint a problem more quickly and more accurately.

Another advantage is the relationship that is built with the dealership. By having a vehicle serviced regularly at the dealership, they have an accurate and up-to-date picture of the road and service history of that vehicle. They are better equipped to understand what is going on with each individual vehicle because they have all prior service records right at their fingertips.

While having work done at a local repair shop may be more convenient, the fact is that dealership service departments honor manufacturer and extended warranty coverage free of charge to their customers. This is a major plus to the customer in many ways, the least of which is to the wallet! Repair shops usually charge a deductible and/or for labor for warranty repairs and often have to order parts which are not usually kept on-hand – which could also lead to additional shipping charges passed on to the consumer by the repair shop. At a dealership, most parts needed to make repairs to the line of vehicles they sell are readily available, thus requiring less time for repairs to be made.

Finally, dealerships also offer their customers original spare parts for repairs to their vehicles. This is advantageous for those repairs that fall under warranty, but can cost customers more if they are not covered. Also, many dealership service centers will not install or service after-market products that are outside of the factory standard for that particular vehicle, leaving a local or specialty repair shop the only option for those owners.


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